English (United States)
日本語
Contact Support
Sign up
Sign in
Welcome to Splashtop Shield Support
Splashtop Shield Support
Knowledge base
Knowledge base
Getting Started
What is Splashtop Shield?
How to start your Splashtop Shield?
Which Shield plan is right for you?
How to use your Shield dashboard?
How to use the Shield app?
What happens during your free protection period?
See all 7 articles
Installation & Setup
How to send an install link to a family member?
How to install Shield on Windows?
How to install Shield on Mac?
System requirements for Shield
How to activate Shield after installing?
Devices & Protection
Why does my device show as offline?
What does "Needs attention" mean on my dashboard?
How to update Shield to the latest version?
How to turn on optional protection features?
How to run a quick scan or full scan?
How to add, rename, or remove a device?
Family Support
What is Family Support and how does it work?
How to turn on Family Support on your device?
How to stop a Remote Help session anytime?
How to set up your Family Guardian dashboard?
How to invite a family member to Shield?
How a Guardian can help with Remote Help?
Subscription & Billing
What plans does Shield offer?
How to upgrade to Family Lite or Family Edition?
How to cancel your subscription?
How to change your payment method?
Why did my renewal fail?
How to redeem a Shield activation code?
Alerts & Troubleshooting
Why did Shield say a scam site was blocked?
Why did Shield block a remote access attempt?
Why does Shield say there's a network issue?
Why is Shield asking for Full Disk Access on my Mac?
Why was a device automatically deactivated?
What to do if a virus is found on your device?
See all 7 articles
Account & Security
How to set up or change your Shield password?
Hot Topics & FAQ
Is Splashtop Shield safe and legitimate?
How many devices can I protect with my plan?
Does Shield slow down my computer?
Do I still need Shield if I have built-in antivirus?
Can my Guardian see everything on my device?