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Welcome to Splashtop Shield Support
Splashtop Shield Support
Devices & Protection
Devices & Protection
Scans, quarantine, and managing the devices you protect
Why does my device show as offline?
What does "Needs attention" mean on my dashboard?
How to update Shield to the latest version?
How to turn on optional protection features?
How to run a quick scan or full scan?
How to add, rename, or remove a device?