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Welcome to Splashtop Shield Support

Getting Started

Quick introduction to Splashtop Shield and how to get set up

Hot Topics & FAQ

Trust, safety, and frequently asked questions

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Knowledge base

  • Getting Started

    Quick introduction to Splashtop Shield and how to get set up

  • Installation & Setup

    Downloading, installing, and activating Shield on Windows and Mac

  • Devices & Protection

    Scans, quarantine, and managing the devices you protect

  • Family Support

    Guardian Dashboard, Family Support, and Remote Help sessions

  • Subscription & Billing

    Plans, free protection period, renewal, and payment

  • Alerts & Troubleshooting

    What an alert means and how to resolve it

  • Account & Security

    Signing in, your password, and privacy

  • Hot Topics & FAQ

    Trust, safety, and frequently asked questions

Promoted articles

  • What is Splashtop Shield?

    Splashtop Shield is a security app that quietly...

  • How to start your Splashtop Shield?

    Starting Splashtop Shield takes less than a min...

  • Which Shield plan is right for you?

    Shield comes in three plans, built around how m...

  • How to use your Shield dashboard?

    Your Shield dashboard is where you check your p...

  • How to use the Shield app?

    The Shield app on your computer is where you ch...

  • What is Family Support and how does it work?

    Family Support lets you get help from a family ...

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