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Welcome to Splashtop Shield Support
  1. Splashtop Shield Support
  2. Alerts & Troubleshooting

Alerts & Troubleshooting

What an alert means and how to resolve it

  • Why did Shield say a scam site was blocked?
  • Why did Shield block a remote access attempt?
  • Why does Shield say there's a network issue?
  • Why is Shield asking for Full Disk Access on my Mac?
  • Why was a device automatically deactivated?
  • What to do if a virus is found on your device?
  • What does "Protection out of date" mean?

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