A network issue means something on your network, like a firewall or VPN, may be stopping Shield's scam site blocking from working properly.
What this means
Scam site blocking needs to reach Shield's servers to check whether a site is safe. If a firewall is blocking it, a VPN is intercepting traffic, or your device can't connect at all, that check might not work, or might fall back to a weaker mode. Your device's other protection keeps running as normal.
Steps
- If you're using a VPN, turn it off and check again.
- Make sure your device has a working internet connection.
- If the issue continues, add Shield to your firewall's allowed list from your network settings.
What to expect
Once the network issue clears, this alert goes away and full scam site blocking is back to normal.
If this didn't fix it
Contact our support team and we'll help you check what's blocking the connection.