If something about Shield isn't working the way you expect, there are a few quick ways to get help.
Search the Help Center
Most questions about installing, protecting your devices, and managing your plan are already answered here. Try searching for a few words about what you're seeing, like the name of a feature or what happened on your device.
Use Help & Support in your account
You can reach this Help Center anytime by clicking Help & Support in the sidebar of your Shield dashboard. It's the fastest way to jump straight to an answer without leaving your account.
Contact our support team
If you've looked around and still can't find an answer, contact our support team and describe what happened. Having a few details ready helps us help you faster:
- The email address on your Shield account.
- Which device is affected, using the name you gave it in your dashboard.
- What you were doing when the issue happened, and what you expected to happen instead.