Turning on Family Support only takes a moment, and you decide exactly when someone can help.
Family Support is already on by default for most Family Lite and Family accounts, so there may be nothing you need to do. Use the steps below to confirm its status or turn it on if it's off.
Steps
- Open the Shield app and click Family Support in the sidebar.
- Switch the toggle at the top of the page to On.
What to expect
A green banner confirms Family Support is active and ready to receive help from your Guardian. Nothing changes day to day: your Guardian still can't see or connect to your device until you approve a specific request, every single time.