Remote Help lets you help a family member with their device from anywhere, as soon as they say yes.
What this means
Remote Help is included on Family Lite and Family plans. It's built for moments like helping a parent through a scam attempt or a confusing setup step, without needing to be in the same room. Individual plans don't include Remote Help, since there's no family device list to help.
Steps
- From Devices in your dashboard, find the family member's device you want to help with.
- Click Remote Help.
- Wait for them to approve the request on their end. Nobody gets in unless they tap Allow, every single time.
What to expect
Once they approve, you're connected to their screen and can help them directly. Either of you can end the session at any time, and they can always see what's happening on their own screen while you're connected.